The first describes jobs like waitresses, janitors, and child care workers. Routine production workers include those who perform repetitive tasks like assembly line workers and data processors. Reich says that these two categories of workers do not compete in the global work force and are at a considerable economic disadvantage. Whereas symbolic analysts are engineers, attorneys, scientists, professors, executives and other "mind workers" who engage in processing information and symbols for a living. They make up about 20% of the labor force.
A really good quote that Reich said is that " We are now in different boats, one rapidly sinking, one sinking more slowly and the third is rising steadily." There is a very present division of classes involved in this view as they all need to know how to use technology, yet some need to use them or understand current technology better than others for use in their line of work. Because of this, those who use it more are able to advance higher and faster as the other two are "sinking".
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