question 4 - week 7

Robert Reich has defined the three new divisions of workers as (1) routine production workers, such as payroll staff and factory workers, (2) in-person service workers, such as janitors and taxi drivers, and (3) symbolic analysts, such as software engineers and consultants. Blue-collar workers are defined as those who perform manual labor, earning an hourly wage. White-collar workers usually work in offices and perform non-manual labor, often dealing with customer interaction.

There is a distinct difference between blue- and white-collar workers, but the lines between the three new classifications of workers aren't so clear. While it is unlikely that blue-collar workers will use advanced technology, and highly likely that white-collar workers will, all three of Reich's divisions of workers can use technology. The only really defining division is that the third category of workers uses ICTs.