Division of Labor

The three new categories of labor, according to Robert Reich, are routine production workers (such as payroll clerks and factory workers) in-person service workers (like taxi drivers and janitors) and symbolic analysts (strategic planners and software engineers). All of the people in these categories use computers or technology in some way but the first 2 groups use computers or the Internet daily in their jobs whereas the last group uses ICTs to analyze and interpret data. This is different than the blue- and white-collar workers because the new division of workers all need to know how to use technology in some way to keep their jobs but some need to use them or understand computers better than others for their line of work.